Effective Date: September 23, 2026
Company 51 is owned and operated by Vintage Media LLC.
We want our customers to be happy with their purchases and understand our policies before ordering. Please review the following information regarding refunds, returns, replacements, and cancellations.
Digital Magazine Products
All digital magazine and digital publication purchases are final sale and non-refundable.
Because digital products provide access to content electronically, we do not accept returns, exchanges, or refunds for digital magazines, digital issues, digital publications, or other digital content once purchased, except where required by applicable law.
Please review your order carefully before completing your purchase.
Books & Printed Magazines
Books, magazines, individual issues, special editions, and other printed publications are generally non-returnable and non-refundable.
Duplicate Orders
We understand that duplicate orders can occasionally happen.
If you accidentally order multiple copies of the same book or magazine, we may approve a return of the extra copy or copies only. The original intended copy is not eligible for return or refund.
Please contact us before returning any duplicate items so we can provide return instructions.
Damaged Books & Magazines
We take care when packaging and shipping our books and magazines. However, printed publications travel through multiple stages of handling during transit, and minor wear and tear may occasionally occur.
Minor imperfections caused by normal shipping and handling, such as small corner bends, light scuffing, or other minor cosmetic wear, do not necessarily qualify an item as damaged.
If your book or magazine arrives with significant damage, please contact us within 5 days of delivery.
Please provide your name, order number, a description of the damage, clear photographs showing the damage, and photographs of the shipping packaging when applicable.
After reviewing the information provided, we will determine whether the item qualifies for replacement.
When approved, we will provide a replacement copy when inventory is available. If a replacement is unavailable, we will work with you on an appropriate resolution.
Returns of Other Merchandise
For merchandise other than books, magazines, and digital products, please contact us before returning an item.
Unless the product was incorrect due to an error on our part, the customer is responsible for all costs associated with returning the product to us.
Returned merchandise must be returned in its original condition and should include its original packaging when reasonably possible.
Once we receive the returned item, we will inspect it. If the item is returned unused and undamaged, we will process the applicable refund to the original payment method.
If an item is returned damaged, used, altered, incomplete, or otherwise in a condition that prevents it from being resold, we reserve the right to deny or reduce the refund when permitted by applicable law.
Original shipping charges and return shipping costs are not refundable unless otherwise required by law.
Incorrect Items
If Company 51 sends you an item different from what you ordered, please contact us promptly.
We will review the order and provide instructions for correcting the issue.
When the incorrect item was sent because of an error on our part, you will not be responsible for reasonable return shipping costs associated with correcting our error.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered production, fulfillment, or shipping, we may be unable to cancel it.
Submitting a cancellation request does not guarantee that an order can be canceled.
Membership Cancellations & Automatic Payments
Company 51 memberships may include an initial sign-up fee and recurring monthly membership payments.
Members may cancel their membership to stop future automatic monthly payments. Cancellation does not reverse or refund charges for membership benefits, products, or services that have already been provided.
Sign-Up Fees
The initial membership sign-up fee may cover costs associated with establishing the membership and providing membership materials, merchandise, promotional items, or other welcome benefits (“swag”).
If membership swag or other benefits associated with the sign-up fee have already been shipped, delivered, provided, or otherwise fulfilled, the sign-up fee is non-refundable.
If a membership is canceled before the applicable membership swag or benefits have been fulfilled, any refund eligibility will be reviewed on a case-by-case basis.
Current Monthly Membership Fee
The membership fee paid for the current billing month is non-refundable.
When a member cancels, the cancellation applies to future automatic payments. It does not cancel or refund the membership payment that has already been processed for the current billing period.
For example, if your monthly membership payment has already been processed and you cancel later during that billing period, the current month’s payment will not be refunded. Your cancellation will prevent the next scheduled monthly membership payment from being charged.
Unless otherwise stated, you may continue to receive applicable membership access and benefits through the end of the period for which you have already paid.
Future Automatic Payments
Once a cancellation has been successfully processed, Company 51 will discontinue future automatic membership payments associated with that membership.
Members should submit cancellation requests before their next scheduled billing date. A cancellation request received after a recurring payment has already been processed will apply to the next billing period and will not result in a refund of the payment already processed.
Nothing in this section limits any refund or cancellation rights that cannot legally be waived under applicable law.
Refund Processing
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
Company 51 does not control processing times imposed by financial institutions.
Shipping Delays
Shipping and delivery dates are estimates unless expressly stated otherwise.
Company 51 and Vintage Media LLC are not responsible for delays caused by shipping carriers, weather, natural disasters, labor disruptions, customs processing, or other circumstances outside our reasonable control.
A shipping delay alone does not automatically qualify an order for a refund.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order cannot be delivered or is returned to us because of an incorrect, incomplete, or outdated address provided by the customer, additional shipping charges may be required to resend the order.
Final Sale Items
Certain products may be specifically identified as Final Sale on the product page or during checkout.
Final Sale products cannot be returned or refunded except when required by applicable law or when we determine that an item was incorrectly fulfilled.
Case-by-Case Review
We understand that unusual circumstances can occur.
Vintage Media LLC reserves the right to review refund, replacement, return, and exchange requests on a case-by-case basis when circumstances are not specifically addressed by this policy.
Approval of a return, replacement, refund, or other accommodation in one situation does not require us to provide the same accommodation in future situations.
Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection laws.
Contact Us
Before returning any product or requesting a replacement, cancellation, or refund, please contact us:
Company 51
Vintage Media LLC
Email: info@vintagemediainc.com
Please include your name, order number, a description of the issue, and photographs when reporting damage so we can review your request.
© 2026 Vintage Media LLC. All Rights Reserved.